Shipping policy
SHIPPING POLICY
Processing and Shipping Times
All orders are processed within 6 to 12 business days after payment has been confirmed.
The estimated delivery time is 6 to 30 business days from the shipping date.
Orders placed after 12:00 p.m. (local time) will begin processing on the next business day.
During peak periods, such as Black Friday, Christmas, product launches, or other high-demand periods, processing times may be extended by up to 5 additional business days.
📌 Important: Delivery times are estimates. External factors such as weather conditions, customs inspections, high seasonal demand, or carrier delays may affect delivery times.
Beauty Advent is not responsible for delays caused by force majeure, customs procedures, or circumstances outside our control, and refunds will not be issued solely due to these types of delays.
Shipping Costs and Free Shipping
Shipping costs are calculated automatically at checkout based on the destination, package weight, and selected shipping method.
If a free shipping promotion is available, it will be clearly displayed during checkout before the order is completed.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number and a link to track your package.
The first tracking update may take up to 24 hours to appear.
If you do not see any tracking updates after 48 hours, please contact our customer support team at:
Customs, Duties and Taxes
Spain / European Union
If your order is shipped from within the European Union, import duties are generally not applied, although additional fees may occasionally apply depending on local regulations.
If your order is shipped from outside the European Union, import VAT, customs duties, handling fees, or other charges may apply depending on the destination country's regulations.
International Shipping (Outside the EU)
Customs duties, VAT/GST, import taxes, or other local charges may apply depending on the destination country's regulations.
These charges, when applicable, are the responsibility of the recipient.
If a package is rejected due to customs charges, import restrictions, or the customer's refusal to pay applicable import fees, Beauty Advent will refund only the value of the product once the package has been successfully returned to us.
The following costs may be deducted from the refund:
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Original shipping costs
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Return shipping charges
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Customs charges
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Handling fees
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Any additional costs incurred as a result of the return
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Beauty Advent is not responsible for delays, lost packages, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
If a package is returned due to an incorrect or incomplete address, the order may be reshipped once the customer pays any additional shipping costs.
Refunds will not be issued for orders successfully delivered to an address incorrectly entered by the customer.
Delivery Attempts and Unclaimed Packages
Most shipping carriers make approximately two delivery attempts, although this may vary depending on the carrier and destination.
If delivery is unsuccessful, the package may be held at a local collection point for a limited period of time.
If the package is not collected within the carrier's required timeframe, it may be returned to Beauty Advent.
In these cases, customers may request:
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Reshipment of the order, subject to additional shipping fees, or
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A refund once the package has been returned, minus applicable shipping, return, customs, and handling costs.
Damaged or Lost Packages
Please inspect your package upon delivery.
If the package arrives visibly damaged, we recommend refusing delivery when possible or reporting the damage directly to the carrier.
Please contact us within 48 hours of delivery at:
Please include:
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Your order number
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Photos of the damaged packaging
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Photos or videos of the damaged product
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A brief description of the issue
If the tracking information shows “Delivered” but you have not received your order, please contact us within 7 calendar days so that we can investigate the shipment with the carrier.
If the carrier confirms that the package has been lost or damaged during transit, Beauty Advent may either send a replacement or issue a refund, depending on the circumstances of the case.
Shipping Restrictions
We may not be able to ship to:
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P.O. Boxes
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APO/FPO/DPO addresses
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Countries or territories subject to applicable sanctions or trade restrictions
Certain products may also be subject to additional shipping restrictions depending on the destination country's regulations.
Changes to This Policy
Beauty Advent reserves the right to modify or update this Shipping Policy at any time.
Any changes will apply to orders placed after the updated version of this policy has been published on our website.
Contact
Beauty Advent – Customer Service